What is the difference between a “Wireless”
Security System and a Standard System?
A standard security system is a hardwired system where
wiring is run from the control panel to the contacts or other
devices connected to your system…ie…motion detectors,
glass break detectors etc. These wires are run from the device into
the attic space and then to the control panel, usually located in a
discrete location in a closet. A “Wireless” Security
System means that there are NO wires run from the control panel to
these devices. These devices (ie…window or door contacts,
motion detectors, glass break detectors etc) use radio frequencies
(aka…RF) to transmit information thru a receiver in the
keypad which is hardwired to the control panel. A hard wired system
is the most common type of system we install, however after we
personally review your specific security needs we will determine
what will be the best choice for your service, hard wired, wireless
or a combination of both.
How does the “Key Fob/Code Encrypter” work?
The Key Fob/Code Encrypter Kit comes with 2 Remote Key
Fobs. On these fobs you have options to …arm or disarm the
system, panic button, open and close your garage door and with the
purchase of a “accessory module” you can turn the lights
in the home on and off before you enter or after you leave the
home. All of these functions can be done from the safety and
security of your vehicle and as far away as 50-150 feet, depending
on obstructions and battery strength.
Will my pets affect the “Motion Detectors” and cause false alarms?
Most dogs under 30 lbs will not be picked up by the motion
detectors. If your dog is over 30 lbs we have “pet safe”
motion detectors available for purchase. However, if you have one or
more cats or more than a single dog over 30 lbs, we recommend using
a glass break detector in lieu of the motion detectors. This will
prevent “false alarms”
What Is “Cellular Radio Monitoring”?
Do not confuse a “Wireless” system with Cellular Radio
Monitoring…..Cellular Radio Monitoring is used in the event
you do not have a land based telephone line or you want to provide
backup phone service in the event your VOIP (internet phone) or your
land based phone lines are cut or disabled. Cellular monitoring uses
a cellular based radio signal that broadcasts your security system
signal via that cellular based telephone connection to our 24/7
monitoring station. This type of monitoring is simply put…a
one way cell line straight to the monitoring station and your
security. Thieves are smart these days, cutting the phone lines are
an easy and typical way to disable your security system. This type
of monitoring requires the purchase of a “Cellular
Radio”. When you purchase the radio, it is yours to keep. Give
our sales dept a call and we will help you determine if this is your
best choice in home protection.
Do I need to have a “home phone” line to have a security
Absolutely not….you can use our “Business Cellular Radio
Monitoring” or Residential
Cellular Radio Monitoring service. Need more info about how that
works? Click on the link or see question above.
If my alarm goes off….what happens? Will the Police be called?
What about “false Alarms”?
In the event of an “alarm”…and you don’t
disarm the system within the allotted “grace period (typically
30-45 seconds)…….the first thing that happens is that
signal is routed to our 24/7 Monitoring Station. At that time,
within a few seconds the alarm company will attempt to reach you on
your home phone (or the first phone number you provide to us) If
there is no answer the police are dispatched, at that time the
Monitoring station will attempt to reach you via other numbers you
provided as backup, if you are reached and it is determined that the
alarm is “false” the police dispatch will be
cancelled. If no one is reached the police dispatch will stay in
place. Note…many city and county police and fire departments
will allow a certain number of dispatches before they charge any
fines. It is always recommended that you check with your local
municipalities to make this determination.
Do I need an alarm permit?
Typically – Yes….check with your specific city or county
in which you live.
What does the “Extended Warranty” cover?
Our Extended Warranty will cover ALL parts and labor for the duration
of the contract or as long as you are paying for the “Extended
Warranty” coverage. Our service guarantee is if you call us
for service during our normal business hours (M-F 8am – 5pm)
we will be out to your residence or business within 24 hours to make
any necessary repairs or replacements. What is NOT covered
….ever….under any warranty is damage due to acts of
God (ie,..lightening ), rodent damage or client damage (intentional
or non-intentional…ie….if you are replacing a window
in your home and the window contact or wire is broken during that
Do I get a discount on my Homeowners Insurance?
Typically – YES! In the State of Texas the typical discount is
10%-20%, with some insurance companies the discount will be split
….10% for Burglary Monitoring and an additional 10% for Fire
Monitoring….Check with your insurance company to be sure and
then ask your sales representative to always quote you for Fire
Monitoring Protection to take advantage of your maximum discount!